OUR RETURNS POLICY
At Jasmine’s Jewelry Co we want you to be satisfied every time you shop with us but we know that sometimes an item might need to be returned and our policy is outlined below. Please make sure you read and fully understand the terms.
We are happy for you to return items within 30 days of the order being delivered for a refund or replacement as long as the item and packaging are in the same condition they arrived in, as Jasmine’s Jewelry Co reserves the right to refuse a refund or exchange if the goods are not returned in the same pristine condition in which they were sent.
Please note, for hygiene reasons, Earrings will not be replaced if they have been tried on.
If you change your mind and decide the purchased item is unsuitable or it has a manufacturing fault, please return within 30 days of receiving your order to the address provided when you email support@jasminesjewelryco.com.
Make sure you write your name, address, and order number on the returns form we will email you and enclose it with your goods and original dispatch note.
Ensure your goods are placed within a securely wrapped parcel. Please note your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. However, you must cover all return postage costs.
Please allow up to 10 working days for your exchange or refund to be processed. During very busy periods this may take up to 14 working days, but we’ll make sure we process it as quickly as possible.
If you are returning the product because of an error on our part or manufacturing fault, Jasmine’s Jewelry Co will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.
Please note Jasmine’s Jewelry Co will send email confirmation upon receipt of any product returns.
For any further assistance or advice, please contact a member of our team at:
COMPLAINTS PROCEDURE
All queries should be emailed to us at support@jasminesjewelryco.com and are generally dealt with within 48 hours. If we need to investigate your query further we will advise you.