Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at jasminesjewelryco@gmail.com. Please note that returns will need to be sent to the following address: 1704 Carolyn Drive, Champaign, IL 61821. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at jasminesjewelryco@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will provide a code that will pay the difference between the item you originally purchased and for what you are exchanging it. 

Refunds
We will notify you once we’ve received and inspected your return. When recieved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at jasminesjewelryco@gmail.com.